Category Archives: Collingwood

Comments, thoughts and musings about my hometown: Collingwood, Ontario. And some local politics, too, with my comments as a municipal councillor.

The Hidden Agenda in the Strategic Plan

Hidden agendaMy final comment for the next while on the town’s committee-based wishlist (the so-called community-based strategic plan, of which it is neither) has to do with biased and partisan comments made in the document’s introduction.

This material was presented to council in the recent versions (approved by a 7-1 vote, as expected, with one councillor absent) but not included in all earlier draft versions. I believe it represents the influence of the former VOTE (Voters Opposed To Everything) special interest group and their later followers in the deputy mayor’s special interest group, known locally (and humorously) as Better If I’m Elected, Collingwood.

What sort of strategic plan contains politically-charged and clearly partisan statements about former councils? The comments in the introduction expose the hidden agenda behind the wish list, and for council watchers this helps identify the shadowy players who pull council’s strings behind the scenes. This was less a community project than one manipulated by special interest groups.

For example, the document notes:

There have been in recent years, however, some challenges in the manner that Collingwood has managed its financial obligations and communication with Town (sic) residents. This has resulted in cynicism and a loss of faith in local politics within the public-at-large (sic).

This, or course, is complete malarky. There has been NO loss of faith was among the public at large (what survey, or what community-wide poll showed this?).

The small group of naysayers who worked their followers into a froth of vituperation and anger over the previous council do not represent the public at large. This small group never lost faith because they had none to start with, and was cynical from the very start.

Their raison d’etre is and has always been negativity towards anything they alone did not conceive, plan, or accomplish. True, they managed to garner a biased media’s support for their agenda later in the term, but the media ceased to represent the community, and instead represented the special interests – the point being made when the outgoing editor/reporter personally endorsed the current deputy mayor during the election campaign.

The facts about financial management are quite different. Last term, council was able to pay down its inherited debt by $8 million with only a single year of increased taxes (less than 1% blended rate), while building reserves, and constructing two beautiful, efficient recreational facilities without adding to the debt.

The financial management last term was superb – better in fact than any council I was part of previously and better than any I reported on as a reported and editor since 1991. What is there to challenge? That it was done so well, and so efficiently? This council’s first major act was to RAISE taxes in order to give itself a pay hike.

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Trivial Pursuits


Now that the draft version of the so-called “community-based strategic plan” has been presented to council, I felt it appropriate to comment on this latest version. I have already posted several pieces on the earlier draft. If you haven’t read them, you should start with there:

Strategic Planning, Part One: The Woo-Hoo Factor
Strat Plan Part 2: The Shuffle Game
Strat Plan Part 3: The Waterfront
Strat Plan Part 4: Economic Vitality
Strat Plan Part 5: Healthy Lifestyle
Strat Plan Part 6: Culture and the Arts
Strat Plan Wrap Up: Addintional Comments

All the comments and criticisms made in these earlier posts still have relevance in this latest draft.

I say the document is so-called because it’s not really community-based: it’s committee-based, and it’s just a wishlist, not a plan. It doesn’t even adumbrate a plan.

A proper plan should have measurable actions, a detailed timeline, specific costs and budget laid out. This has none of that. It has some vague time frames listed a S-M-L (short, medium and long terms) but these are 1-3, 3-5 and 5-10 years, respectively. Nothing to aim at as an immediate goal.  And no priorities are identified among the wishlist items.

Given that no council can bind a subsequent one, and there is but three years left in this council’s term, and equally that after five years, almost every plan or policy is out of date and needs revision, planning beyond the short term for most of these wishes is pointless. Not to mention that there is no indication who will pay for these wishes, or how.

First let me say that the new draft is very pretty. It looks attractive in the way that every other generic, bland strategic plan of this ilk does. However, style cannot top substance, and no matter how much of the former is present, the document lacks the latter. So let’s look at the presentation while we measure the content.

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17 Pages of Blather

Snake oilZero point zero zero zero three eight. That’s the percentage of the population of Collingwood who made the effort to comment on council’s much-touted, revised, 17-page code of conduct before it was approved, Monday night. That’s 0.00038%, based on an estimated 21,000 residents. In other words: eight people.

Only eight people out of 21,000 cared enough about council’s efforts to pump the bureaucracy to comment on the proposed code.

Eight people. I hope they were all residents. One, I’m told, was a member of council, so if you take that person out of the equation because that’s what he or she was elected to do, that leaves a mere seven residents commenting. That’s only 0.00033% of the population.

Hardly a tsunami of public engagement.

The rest, I suppose, were more concerned about things that actually matter: taxes, water rates (both of which this council raised), roads, sewers, sidewalks, potholes, parks and so on. These things are, however, not nearly as important to council which prefers to waste its time on grandstanding initiatives like revising the code of conduct.

For eight people it was stirring stuff.

The other 99.962% of us  – 20,992-plus residents – clearly couldn’t give a damn.

Apparently this low response was such an embarrassment that the actual number of respondents is not mentioned anywhere in the staff report. The public just didn’t care. But around the council table, backs were patted and laudatory, saccharine statements were made for having accomplished such another landmark in governance ennui.

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Fortuna: Why Plans Fail

Niccolo Machiavelli used two words in his book, The Prince, to describe the factors that influenced events. In English these are virtue or character (virtu), fortune or chance (fortuna). Only virtue is internal – our nature – and although it manifests as voluntary action, it can only be somewhat, but not entirely controlled.*

The other – chance or fortune – can make the best-laid plans of mice and men go aft agley, as Robert Browning wrote, regardless of our efforts to the contrary.

In Chapter 25 of The Prince (What Fortune Can Effect In Human Affairs And How To Withstand Her), Machiavelli tried to explain why a leader with free will, with all the means, the desire and resources at his disposal would not always succeed in his endeavours. Virtue alone cannot always win. Luck – chance, fortune, randomness – often simply threw a monkey wrench into the gears.

Machiavelli describes fortune in two metaphors. First as a river that can overflow its banks, treacherously destroying the countryside. That river can be carefully managed by planning for the inevitable flood. Today we would call them worst-case scenarios:

I compare her to one of those raging rivers, which when in flood overflows the plains, sweeping away trees and buildings, bearing away the soil from place to place; everything flies before it, all yield to its violence, without being able in any way to withstand it; and yet, though its nature be such, it does not follow therefore that men, when the weather becomes fair, shall not make provision, both with defences and barriers, in such a manner that, rising again, the waters may pass away by canal, and their force be neither so unrestrained nor so dangerous. So it happens with fortune, who shows her power where valour has not prepared to resist her, and thither she turns her forces where she knows that barriers and defences have not been raised to constrain her.

Machiavelli is saying rather simply: plan for disaster. Prepare for the downturn, the recession, the changing politics, the loss of funding, the changing market. Have alternatives and contingencies ready. Don’t put all your eggs in one basket – for example, don’t base your budget or economic forecasts on the price of oil alone.

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Team Assessment

Five Dysfunctions of a TeamFollowing my last piece on the relevance of Patrick Lencioni’s book, The Five Dysfunctions of a Team, to Collingwood Council, I felt I should explore some of Lencioni’s ideas, as well as look at how a team’s performance is assessed.

Teams (or groups) can be assessed several ways: the best way is internally (by their own members). The second is by a professional outsider who has the competence to do so after observing their behaviour in meetings. The third is by outsiders whose role is merely to watch them (as we watch council online or on TV).

The three methods are not exclusive, and those truly committed to the team would accept outside analysis as well as internal, and try to figure out how to best improve their public performance and the perception of it. That’ll happen with Collingwood Council once Hell freezes over. The idea of building a team to work together towards common goals is alien to this group because their ideology forbids it. The keyword being “commitment.”

I might point out that last term, council met twice to prioritize our collective goals and lay out a plan for the term. Staff were involved to provide guidance. Regardless of ideologies, we worked towards accomplishing them. The second meeting was to reiterate those goals mid-term and determine what had been achieved and what remained. That was a real strategic plan: measurable and definite, not a woo-hoo exercise by outsiders, as is the current effort.

In the back section of the book is a 15-statement quiz (p. 192-193) to assess the performance of a team. Three questions each relate to the five areas of dysfunction and they are answered with a point system. Participants assign a score to each statement according to how well they see them as being acted upon in the team. Answering usually gets three points, sometimes gets two, and rarely one. The lower the score in any area, the worse the dysfunction.

Fifteen questions is not a comprehensive method for analysing psychological behaviour, however. On the Table Group website, it offers an online assessment that extends the concepts found in the book. The sample team assessment report suggests there are 38 questions in the online assessment: eight for trust; eight for conflict; seven for commitment; seven for accountability and eight for results.

The statements in the two tests do not directly correlate with one another. For example, in the book, statement one is “Team members are passionate and unguarded in their discussion of issues.” This is actually statement two in the online test, and statement one is, instead, “Team members admit their mistakes.” Question 15 in the book is 25 online, and so on. However, the statements in the shorter test seem to be included in the longer.

The other difference appears to be in the scoring. In the online analysis, there are five ratings: never, rarely. sometimes, usually and always. It isn’t clear in the sample report exactly how the scoring works, but from reading it I suggest it is scored from 1 to 5, respectively, with 1 as worst and 5 as highest score. I gather that the results in each category are added and then averaged by the number of participants.

I decided to rate Collingwood Council based on this understanding, using the questions in the analysis. I tried my best to be honest in my assessment. I’ve added some slides of the key concepts to reiterate the concepts.

Absence of trust

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The Five Dysfunctions of a Team

The ModelYou can’t help but think, when you read that title, of five block-thinking, dysfunctional members of Collingwood Council. But, relevant as that description may appear in our political sphere, it is actually the title of a book by Patrick Lencioni, about how teams fail to coalesce and work together. I found it at a local bookstore this week and read it in a single night. Unlike many of the self-help books on management and leadership I’ve read over the years, this one actually made sense and explained itself well.

As I read it, I realized quickly that Lencioni’s model of team dysfunction applies equally well to politics as to business. And, of course, it applies to Collingwood council as much as to any management team in the private sector. Everyone but the sycophant bloggers observing this council recognize that ours is a highly dysfunctional council. It is not a team, as much as it is a collection of angry, inept ideologues. And it suffers greatly from the dysfunctions Lencioni has outlined.

Now, I’ve long said that in non-partisan municipal politics, we elect a group of individuals, not a team. A team is built, not elected or appointed. Creating a team takes work and commitment, neither of which is in great quantity at council, with a couple of notable exceptions who had some previous experience on council.

As much as the groupthink slate of candidates tried in the campaign to present a coherent platform, all they really offered was ideological opposition to everything the former council stood for. Those who gained a seat in the election have proven both calamitously unable to collectively articulate – let alone implement – a vision for the community, or practice any sort of leadership. They flail, they flounder, they bluster. They have no common, shared vision. They do not function as a team.

Back in 2007, I wrote on my old blog comments that have relevance today:

There’s no real sense of teamwork here because we weren’t elected as a team. Personally, a municipal team at the table is the pig’s ear while the individual freethinkers is the silk purse.
Despite what some special interest groups imagined they were getting when they promoted a slate of what they assumed were their pet candidates, they didn’t get a team. Personal agendas, private goals, independent visions all come into play to make this more like a nine-person tug-of-war. Sure, sometimes we all tug in the same direction, but that’s not necessarily a sign we’re a team, merely that we collectively agree at that moment that the direction is the most appropriate.

Management consultants often like to raise the metaphor of a sports team when trying to build a team from a group such as our council. In Collingwood’s case, imagine if you will its members each wearing the gear of a different sport – one in hockey gear, another in football, one in cricket, one with an oar, another with a bat… then put blindfolds on them all, put them in a room full of balls, pucks, nets, hoops, bases, trampolines and wickets, and tell them to figure out what the rules are. The winner is the last one standing.

That’s the sort of “team” we have in this council. Most of them still haven’t learned the basic rules of procedure yet and blunder about, doing more damage to our municipality than good.

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The Horns of a Dilemma

The BorgPoor Borg. One almost feels pity for their confusion. The members of Collingwood Council’s block-thinking collective were faced with a difficult dilemma on Monday: should they stick to their pettifogging ideology or break from it and support one of their own? Dogma versus friendship and loyalty.

Monday night, another report from the Integrity Commissioner bashed the behaviour of one of the politburo. The purpose of the IC is to examine public complaints about whether members of council acted in an ethical, moral or even appropriate manner. This time the target was Councillor Tim Fryer. Read the report here (page 157).

More principled people would have stuck by their friend and rejected the report. Instead, the Borg threw their buddy, Tim, under the bus.

Dogma won. It had to, because their whole, nasty, little ideology is built on sand. Had they not chosen it, it would have crashed to ruin about them for all to see. Had they refused to accept it, they would have been saying that accepting the complaint against the former Deputy Mayor was wrong. They never admit mistakes.

But their ideology states everything about the former council was bad, evil, malicious and corrupt and their political masters insist they toe the line.

Oh, the sharp horns of that dilemma!

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Tourism and Collingwood

Tourism is the world’s fifth fastest-growing industry and growing at five percent per year. A recent story on CBC Radio this week suggests growth has been even higher for Canada, thanks to our lower Loonie: at least six percent.

According to the Tourism Association of Canada, in 2013, Canada’s tourism industry:

  • Represented more of Canada’s GDP than agriculture, forestry and fisheries combined
  • Generated $88.5 billion in economic activity
  • Was responsible for more than $17.2 billion in export revenue despite a growing travel deficit
  • Generated $9.6 billion in federal government revenue
  • Fostered 628 000 jobs across the country, spread across all 308 ridings

Tourism is BIG. Ontario’s festivals, events and attractions generate $28 billion and support 347,000 jobs each year. Festivals and events alone generate $2.3 billion in Ontario and support almost 50,000 jobs – and generate approximately $1 billion in taxes.

For Collingwood and the region, tourism and our hospitality sector are not merely important to our economic vitality: they are crucial. So what do Collingwood’s five proposed vision statements say about tourism, events, hospitality and recreation as growth drivers and employers? What do they say about the economic importance of tourism? Here it is:


Pretty profound, wouldn’t you say? Perhaps it’s a Zen-like statement and we are supposed to infer meaningful content from the very emptiness. Or perhaps the committee just forgot all about tourism in the region. Or maybe they couldn’t find a sufficiently saccharine adjective to pair with it.

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