Category Archives: Collingwood

Comments, thoughts and musings about my hometown: Collingwood, Ontario. And some local politics, too, with my comments as a municipal councillor.

The Five Dysfunctions of a Team

The ModelYou can’t help but think, when you read that title, of five block-thinking, dysfunctional members of Collingwood Council. But, relevant as that description may appear in our political sphere, it is actually the title of a book by Patrick Lencioni, about how teams fail to coalesce and work together. I found it at a local bookstore this week and read it in a single night. Unlike many of the self-help books on management and leadership I’ve read over the years, this one actually made sense and explained itself well.

As I read it, I realized quickly that Lencioni’s model of team dysfunction applies equally well to politics as to business. And, of course, it applies to Collingwood council as much as to any management team in the private sector. Everyone but the sycophant bloggers observing this council recognize that ours is a highly dysfunctional council. It is not a team, as much as it is a collection of angry, inept ideologues. And it suffers greatly from the dysfunctions Lencioni has outlined.

Now, I’ve long said that in non-partisan municipal politics, we elect a group of individuals, not a team. A team is built, not elected or appointed. Creating a team takes work and commitment, neither of which is in great quantity at council, with a couple of notable exceptions who had some previous experience on council.

As much as the groupthink slate of candidates tried in the campaign to present a coherent platform, all they really offered was ideological opposition to everything the former council stood for. Those who gained a seat in the election have proven both calamitously unable to collectively articulate – let alone implement – a vision for the community, or practice any sort of leadership. They flail, they flounder, they bluster. They have no common, shared vision. They do not function as a team.

Back in 2007, I wrote on my old blog comments that have relevance today:

There’s no real sense of teamwork here because we weren’t elected as a team. Personally, a municipal team at the table is the pig’s ear while the individual freethinkers is the silk purse.
Despite what some special interest groups imagined they were getting when they promoted a slate of what they assumed were their pet candidates, they didn’t get a team. Personal agendas, private goals, independent visions all come into play to make this more like a nine-person tug-of-war. Sure, sometimes we all tug in the same direction, but that’s not necessarily a sign we’re a team, merely that we collectively agree at that moment that the direction is the most appropriate.

Management consultants often like to raise the metaphor of a sports team when trying to build a team from a group such as our council. In Collingwood’s case, imagine if you will its members each wearing the gear of a different sport – one in hockey gear, another in football, one in cricket, one with an oar, another with a bat… then put blindfolds on them all, put them in a room full of balls, pucks, nets, hoops, bases, trampolines and wickets, and tell them to figure out what the rules are. The winner is the last one standing.

That’s the sort of “team” we have in this council. Most of them still haven’t learned the basic rules of procedure yet and blunder about, doing more damage to our municipality than good.

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The Horns of a Dilemma

The BorgPoor Borg. One almost feels pity for their confusion. The members of Collingwood Council’s block-thinking collective were faced with a difficult dilemma on Monday: should they stick to their pettifogging ideology or break from it and support one of their own? Dogma versus friendship and loyalty.

Monday night, another report from the Integrity Commissioner bashed the behaviour of one of the politburo. The purpose of the IC is to examine public complaints about whether members of council acted in an ethical, moral or even appropriate manner. This time the target was Councillor Tim Fryer. Read the report here (page 157).

More principled people would have stuck by their friend and rejected the report. Instead, the Borg threw their buddy, Tim, under the bus.

Dogma won. It had to, because their whole, nasty, little ideology is built on sand. Had they not chosen it, it would have crashed to ruin about them for all to see. Had they refused to accept it, they would have been saying that accepting the complaint against the former Deputy Mayor was wrong. They never admit mistakes.

But their ideology states everything about the former council was bad, evil, malicious and corrupt and their political masters insist they toe the line.

Oh, the sharp horns of that dilemma!

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Tourism and Collingwood

Tourism is the world’s fifth fastest-growing industry and growing at five percent per year. A recent story on CBC Radio this week suggests growth has been even higher for Canada, thanks to our lower Loonie: at least six percent.

According to the Tourism Association of Canada, in 2013, Canada’s tourism industry:

  • Represented more of Canada’s GDP than agriculture, forestry and fisheries combined
  • Generated $88.5 billion in economic activity
  • Was responsible for more than $17.2 billion in export revenue despite a growing travel deficit
  • Generated $9.6 billion in federal government revenue
  • Fostered 628 000 jobs across the country, spread across all 308 ridings

Tourism is BIG. Ontario’s festivals, events and attractions generate $28 billion and support 347,000 jobs each year. Festivals and events alone generate $2.3 billion in Ontario and support almost 50,000 jobs – and generate approximately $1 billion in taxes.

For Collingwood and the region, tourism and our hospitality sector are not merely important to our economic vitality: they are crucial. So what do Collingwood’s five proposed vision statements say about tourism, events, hospitality and recreation as growth drivers and employers? What do they say about the economic importance of tourism? Here it is:

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Pretty profound, wouldn’t you say? Perhaps it’s a Zen-like statement and we are supposed to infer meaningful content from the very emptiness. Or perhaps the committee just forgot all about tourism in the region. Or maybe they couldn’t find a sufficiently saccharine adjective to pair with it.

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Stop Whining, Elvis Haters

DilbertDon’t people who hate Collingwood’s Elvis Festival ever get tired of whining and bitching about it? I guess not. There’s another whining letter about it in this week’s Connection. More than twenty years the festival has been running successfully and they still haven’t figured it out yet.

Just because you don’t like the event, doesn’t mean others don’t. In fact, tens of thousands of people really enjoy it and come from all over the province, from nearby US states and even from overseas to attend it. We cannot all like the same things and we certainly cannot all like what little lightens your narrow little world. Let others enjoy themselves even if you don’t.

Just because you can’t see the great economic value of the event doesn’t mean others don’t. The restaurants and hotels are full, so are a lot of shops. Open your eyes: this event brings in money for the town’s businesses. No, it doesn’t benefit everyone: no event on the planet will do that. But it benefits a great number of local businesses who employ people. Let them enjoy the trade and the customers even if you don’t.

Just because you don’t want to make the effort to see what it’s all about, to enjoy a day downtown with the crowd doesn’t mean it should stop. Sit at home in your darkened room if you must. Wiser, less curmudgeonly folk accept that for three or four days a lot of other folk are going to have fun here, so they join them. or not: but stop bitching about those who do.

I get so tired hearing people whinge about Elvis, whinge about other people enjoying themselves. Whinge about an event that is good for the town but because they don’t like it, they don’t want it here. No one can have fun when they don’t want to. What a selfish, narrow-minded attitude.

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Strat Plan Wrap Up: Addintional Comments

Mao's red book

The Plan is presented to council.

Yes, the web page really does call for “Addintional Comments.” Well, I suppose consultants aren’t hired for their spelling or grammar. Otherwise there wouldn’t be all that bizarre capitalization or the missing punctuation. But you’re here to read my summation of the Collingwood’s fledgling strategic plan, not my editorial critique.

Which is pretty simple: woo-hoo. I reiterate that a strategic plan can be either practical and pragmatic, or woo-hoo. This one is woo-hoo.

By which I mean it is airy fairy collection of generalities, seasoned with ignorance, ideology and irrelevancies and very little actual direction. Well, most woo-hoo plans are. They aren’t meant as a guide to actual accomplishments: they’re meant to make people feel like they accomplished something without having to do the heavy lifting.

It’s not a “strategic plan” – it’s merely a feel-good exercise by people who didn’t want to ask questions in case the facts spoil their recommendations (like finding our your action item was done last term or there has been a corridor to the waterfront for several years now…).

Peter Drucker, author of Management Tasks and Responsibilities (1973) listed four misconceptions about the term “strategic planning” that you can see plague Collingwood’s proposed plan:

  1. Strategic planning is not a box of tricks, a bundle of techniques.
  2. Strategic planning is not forecasting.
  3. Strategic planning does not deal with future decisions.
  4. Strategic planning is not an attempt to eliminate risk.

What strategic planning is, Drucker said, is:

…the continuous process of making present entrepreneurial (risk-taking) decisions systematically and with the greatest knowledge of their futurity; organizing systematically the efforts needed to carry out these decisions; and measuring the results of these decisions against the expectations through organized, systematic feedback.

Get that? It’s a continual process, not a one-time effort. And it’s measurable. Collingwood’s “plan” is nothing more than a bundle of wishful thinking tied up with buzzwords.

It really doesn’t matter that the town is already doing much of what the plan recommends, nor that the previous council accomplished so many of the things identified as action items. These facts get in the way of those dancing around this May pole, so they will be ignored. “The common people,” Confucius said, “can be made to follow a path but not to understand it.” (Analects, Book VIII, 9)*

This is the vaunted “plan” for our future as promised by now-Deputy Mayor Saunderson during the election campaign within 90 days of being elected. It will be presented on the 287th day, only late by half a year. It won’t be counted as an accomplishment, merely as a waste of taxpayers’ money.

As a “plan,” it’s as useful as comprehensive, insightful and focused guide to the town’s present and future as a fishing pole is to planting corn.

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Strat Plan Part 6: Culture and the Arts

DilbertThe fifth and final objective in Collingwood’s developing strategic plan (the woo-hoo plan) is culture and the arts. For something so important to the community, with such a huge potential, it encompasses a mere two goals. Disappointingly, neither of them relate to its huge economic potential, which everyone else seems to understand except this committee and its council.

“The rapidly evolving global economy demands a dynamic and creative workforce. The arts and its related businesses are responsible for billions of dollars in cultural exports for this country. It is imperative that we continue to support the arts and arts education both on the national and local levels. The strength of every democracy is measured by its commitment to the arts.” Charles Segars, CEO of Ovation

Only two goals are suggested for our burgeoning creative/cultural economy, what may easily be the most important sector in our local economy over the next decade or two. There are more items in the first section about using the plan’s logos than there are goals here. At least there are several action items, albeit typically lame, vague ones. I suppose it’s like what La Rochefoucauld wrote:

Fertility of mind does not furnish us with so many resources on the same matter, as the lack of intelligence makes us hesitate at each thing our imagination presents, and hinders us from at first discerning which is the best. Maxim 287.

So little does this group (and by extension, this council) regard arts and culture than they are not even mentioned in the proposed vision statements!

Goal: Promote arts and cultural programs

Duh. Aside from the complete face-palm-plant obviousness of this, it doesn’t say how one promotes programs. Newsletters are obviously out since many of those at the table criticized the previous council’s use of newsletters for public communication. Semaphore? Smoke signals? Tweets?

Nor does it identify whose programs it promotes. Or even who does the promoting. There’s no indication this is even local. Is the town supposed to support, say, the Stratford Festival’s theatrical programs?

And what arts? A male friend of mine will argue seriously pole dancing is an art. Are we going to bring back the Georgian Grill as the new arts centre? I’m not sure if there are programs for pole dancing, however, and this goal clearly states the town should support programs, not the arts and culture themselves.

Goal: Support and expand the diversity of community events and festivals

Another head banger. Who isn’t going to isn’t going to support events and festivals? Well, all those people who hate Elvis, of course.And those downtown merchants who whine and grumble every time the main street is closed or has activity. But there are always people who hate everything.

Does this sentence mean ‘support the diversity and expand the diversity’? Or ‘support community events and expand the diversity’? Improper punctuation makes it unclear.

One wonders how you can expand diversity, since the word means a range of different things which suggests it is already expanded. If it’s already diverse – i.e. varied – does it need to be expanded and if so – how?

Do they mean make single events more diverse? And if so what events? Do they want to make the Elvis Festival into Elvis, Blues and Brews? or the Jazz at the Station into Jazz and Polka music at the Station? How about Local Live Lunch and Sudoku Contest?

Let me reiterate a point I made earlier: a good strategic plan talks in practical terms and specifics: a woo-hoo plan talks in generalities and fuzzy terms. Welcome to woo-hoo.

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Strat Plan Part 5: Healthy Lifestyle

Dilbert
I suppose we can all agree that a healthy lifestyle is better than an unhealthy one. And to a certain degree, a municipality can help residents choose a healthier one or at least give them opportunities to pursue it. But you have to ask just how seriously committed a municipality is to a healthy lifestyle when it sells pop, candy and junk food in the vending machines its own recreational facilities. How committed to a healthy lifestyle is a council many of whose members take the town hall elevator up a single storey rather than make the effort to walk it?

But hypocrisy has never stopped people from pontificating. So let’s look at the fourth objective in the strategic plan: a healthy lifestyle. Of course exactly what that is and what it entails is undefined, so much of the content in this section is as vague as the rest of the plan: generic, feel-good statements about nebulous goals instead of content.

First let’s understand that a healthy lifestyle is both a subjective view and a personal choice. You can’t force anyone to engage in activities or eat well. Second, there are many aspects to a healthy lifestyle: smoking, eating, drinking, physical exercise, mental exercise – and a municipality has little or no impact on several of these. And third, a municipality is not the only authority here: boards of education and schools, health units, the province, the medical profession, private agencies, sports clubs, libraries, food authorities and other professions all play a role and have a say.

The municipal role is thus limited in what it can or cannot do and legislate: that should be recognized in any strategic plan. Of course, it isn’t in ours. But you already expected that, didn’t you? Woo-hoo plans like to include grand, sweeping statements that have little grounding the the reality of what a municipality actually does or offers as a service.

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Strat Plan Part 4: Economic Vitality

CartoonstockWhat, you may ask, is meant by the term “Economic Vitality” – the third objective in our town’s strategic-plan-in-the-works? Apparently it’s one of those motherhood statements people make on soapboxes and campaign platforms that have little grist in them to mill into actuality.

Sure, we all want a town that has a lively, thriving economy. but how do we achieve it? No one has an answer – not one-size-fits-all answer. certainly it isn’t found in the woo-hoo strategic plan. The economy’s health depends on creating a suitable, supportive environment that both attracts and sustains business and commerce.

Let’s start with an understanding that governments do not create private sector jobs. They can only create an environment where the private sector feels it worth the investment to do so. And the cost of doing business in a town plays a major role in that decision (i.e. low taxes and low utility fees).

Last term, council’s collective attitude towards business and keeping taxes low saw much growth and development: Goodall expanded, the glass plant expanded, Pilkington Glass added shifts. New restaurants and bars opened. Three microbreweries opened. The mall was revitalized with new stores and shopping opportunities. Cranberry Mews mall grew.  it was a boom time.

The previous council can’t take credit for private growth and expansions: what it can take credit for is being welcoming, supportive and keeping taxes and utility rates as low as possible. Last council also initiated the hiring of a new, dynamic marketing and economic development director, and created a new small business centre that brought together a wide range of community partners and NGOs to work together cooperatively and successfully for common goals.

Yet I hear you say that our current council went against this grain right off the bat by raising taxes and water rates while giving themselves a pay hike – making the town less attractive to business (and making themselves look avaricious and petty). That’s pretty anti-business!

So, you ask, how can they say they want economic vitality when council is deliberately undermining this goal? That’s a bit of a conundrum. The overtly anti-business attitude of this council is a hurdle that will not be easily overcome until the next election. They have created the reputation that Collingwood is closed for business. It will not easily be reversed.

Also, word on the street says this council is poised to divest itself of the airport – one of the few actual economic success stories in Collingwood. Council has already irrevocably damaged the once-good relationship with our municipal neighbours who are partners at the airport to the point Wasaga Beach is planning to pull its financial support. Instead of developing this as a regional success story and promoting it, council will destroy it like it did our utility service board.

So let’s examine the goals and proposed action items in the strategic plan that relate to economic vitality. Try not to guffaw too loudly.

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