Collingwood’s comedy duo

Abbott (top) and CostelloAbbott and Costello. Laurel and Hardy. Pegg and Frost. Wilder and Feldman. Jeffrey and Doherty. Great comedy duos of our time. Such memorable moments they have given us.

Who can forget the timeless Abbott and Costello skit, “Who’s On First?” Or Laurel and Hardy’s “Soda Fountain” skit? W.C. Fields and Jody Gilbert doing “The Diner Skit” in Never Give a Sucker an Even Break? Or Jeffrey and Doherty in “How I Spent Your Tax Dollars Partying at FCM” at the last Collingwood Council meeting?

You can watch the skit here on the Rogers’ broadcast of the meeting. It starts about 1:52:58 and runs on for a laugh-a-minute pace until 2:21:05. That’s almost 30 non-stop minutes of side-splitting hilarity!

And to think, regular delegates only get a maximum of 10 minutes to entertain council. But when you’re part of The Block, you get to keep them in stitches three times that long! Oh, the lovely, lingering stench of entitlement.

And it’s well worth it, for you comedy fans. You’ll howl, you’ll guffaw, you’ll roll your eyes and snicker as our crazy comediennes stumble and fumble through their lines to justify why Councillor “Senator” Jeffrey was given a blank cheque by The Block for her unlimited expense account. Now she can fly her solo act all across Canada, wining and dining in style at your expense. After even a few minutes of this uproarious skit, you’ll want to throw money at her, too!

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Dirty politics takes its toll

Ed HoughtonBy now you probably have already heard that the CEO of Collus, Ed Houghton, has ‘resigned’ after 39 years of excellent, dedicated service to this community. It’s a huge loss to us, and we should be collectively embarrassed and ashamed at how it happened.

Forced out is more like it; the inevitable result of another evil act by an evil group determined to destroy everything good, effective and efficient in this town. And they are succeeding all too well.

Ed is only the latest casualty in The Block’s ongoing war on our utilities and their staff. The continued, unrelenting harassment finally drove him away. The COO of the water side, Marcus Firman, left in 2015 for much the same reason. And there have been others, too.

Many of those still at Collus and in our water utility are actively looking for work in less hostile, more progressive municipalities. After all, there’s only so much of this unmitigated bullshit and interference one can take. Morale at both utilities is extremely low and no one wants to be the last one left.

You’d know more about it if The Block didn’t have the local media in their pockets. An unbiased investigative reporter would have exposed it all. But you’ll have to settle for my reports, and frankly I am not unbiased about The Block and their malfeasance. Nor should you be. All of this has already wasted several hundreds of thousands of your tax dollars for out-of-town consultants and lawyers whose reports are used to justify the destruction.

Most of this has been conducted in secret, The Block plotting behind closed doors, for the past 18 months. And there’s no end to the damage in sight.

By the end of this year, maybe even by the end of the summer, I expect Collus will no longer exist: the utility will have been sold to Hydro One (secret negotiations are already underway). After which, your electricity rates will be “harmonized” up another 10% or more. Many of the remaining staff will leave. A century and a half of good service and low rates will be gone.

The Block will use the proceeds from the sale – plus millions from our reserves and debentures – to build the Taj Mahal rec centre in Central Park and turn the keys over to the YMCA. Your taxes will go up, of course, to pay for it.

And you, the residents and taxpayers, won’t have a say in it. How’s that for open, accountable government?

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Rules for The Block, different rules for us

Application formEver apply to sit on a town board or committee? If so, you’ll be familiar with the form to the right. It’s the town’s application form. Click on it to see or download the full form. Everyone who wants to sit on a town board of committee must complete and sign it.

Everyone, that is, except the people The Block appoint to the committees and boards they want to control. One set of rules for The Block, another for the rest of us. How very accountable and transparent.

In June, The Block illegally (not to mention unethically and immorally) “fired” the democratically appointed members of the Collus PowerStream board and replaced them with their own selection of tame staff, ones they could cow into submission. I wrote about this naked power grab earlier.

(I say illegally because there is no mechanism in the town’s Procedural Bylaw to remove appointees, and it clearly states their term is concurrent with the term of council. So to me, it seems they have broken the law. But laws don’t apply to The Block, do they? They’re above such petty considerations. Besides, you’d have to be a lawyer to really understand what they say, anyway…)

The town’s policy has (as long as I’ve lived here and for the entire three terms I served on council) is that all appointees must fill in the form and go through the selection process. Except, it seems, when you’re a Block toady. Then you just get parachuted into the position and screw the public input. We don’t need no steenkin’ rules… laws are for losers.

But wait. It gets more interesting…

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Misleading mouthpieces

StinkyContrary to what you might expect, I am not surprised that the Enterprise Bulletin recently printed a letter replete with disinformation and disingenuous claims from someone who might be best described as one of The Block’s more rabid mouthpieces. Call it an editorial fart.

My faith in any objectivity, neutrality of, or fact-checking by the EB was long ago disabused. The EB has been The Block’s tame outlet even before the current editor took the job. That the EB continues to run a similarly biased, inaccurate column by another of The Block’s mouthpieces (albeit one of lesser talent) merely underscores my impression of overt bias.

I am, however, annoyed that no one who knows the facts has come forward to challenge these outlandish assertions.

For example, “The CAO of our town spent 15 frustrating months trying to obtain documents pertaining to the sale of Collus from its CEO.” This is simply incorrect. Any information in the hands of Collus/Powerstream was provided to the town, sometimes several times over.

Frustrating? Yes, for the utility. How many times do you have to keep giving out the same material to the town before it stops demanding what it already has?

The utility could not, however, provide such information as minutes of council meetings because they were the responsibility of town staff to record and keep. But let’s blame the utility for not doing town staff’s work for them.

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Uncommunicative again

front pageDid you receive your “spring” newsletter from the town? The one delivered on the first day of summer (or later), lacking any actual news… yes, that one. To me it appears as clumsily formatted and poorly written as all the previous issues. Another one that likely wouldn’t even get a passing grade in a high school art class.

Since the town continues its race to the bottom of the design barrel, I won’t reiterate all the problems in detail, since they just repeat those already exposed. I’ll just throw in a few comments (read here and here and here for my previous analyses). Needless to say, nothing has been corrected, nothing improved, at least in content, design, layout or copywriting.

front pageThat grinding sound, by the way, is my teeth as I peruse this. Sorry for the noise. Bad design combined with bad typography always sets my teeth on edge.If it does for you, too, you may wonder who is responsible for this?

That’s easy. In any corporate hierarchy, the person at the top is where the buck stops. It’s a matter of corporate honour and ethics for the leader to take responsibility for his or her staff’s actions and output. The captain goes down with the ship. After all, that’s what a real leader does.

So here we expect the interim CAO reads and approves every communication that reflects and represents the town. As the top staff member, paid $225,000 a year, this is his responsibility.

A cunning planSo why does he permit what I perceive as a supremely shoddy effort to be issued again; one that is so easily open to criticism, not to mention snickering and guffawing? It remains a mystery.

A cunning plan must be at work, as Baldrick might say. Let me imagine some scenarios for you…

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More relevant words from Nixonland

Harper as NixonOnce again, as I continue to read through Anthony Summers’ biography of Richard Nixon, The Arrogance of Power (Penguin Books, 2000), I am struck by the uncanny resonance of many comments quoted within it to local politics. It’s like people living in the 1950s had a device through which they could view the politics of today, see the politicians on our own council and were reflecting on them, instead of their contemporaries. Some time viewing device right out of science fiction.

Of course, we know they are speaking and writing of Richard Nixon and his activities, but nonetheless… the word uncanny keeps springing to mind. Like I said in my last piece on this book, I am astounded at its local relevance.

Nixon was despised early in his career for his dirty tactics, lack of morals and ethics, his underhanded tricks and his incessant lying. He was unscrupulous in his bids for power and didn’t waste any sentiment on those whose reputations and careers he despoiled. Sound familiar? Like anyone you know on council or in town hall? Like the background for the previous municipal election campaign? Isn’t that resemblance scary?

Even though these words below were penned more than 60 years ago and on the other side of the border, I can’t get over how eerily they fit the local political scene. How well they can be snapped into any critical comment or editorial (should local media ever develop the spine or other parts of their flaccid anatomies to write one…) about Collingwood politicians and their blatant skullduggery.

So much so that, if I ever thought any of The Block actually read anything with more words than a stop sign, I would suspect they had read a biography of Nixon and chosen him as their role model.

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The accomplishments of council

Three Stooges“You really are negative about our council,” the woman said to me as I stood in the grocery store, trying to decide whether to converse or pick mushrooms from the bin. But she insisted on the former. “Your blog is always about the bad things they do. You ought to try to say something positive now and then.”

“What if I can’t think of anything?” I replied.

“Oh come on,” she said. “They can’t be totally bad. Everyone does something good. Even them. You shouldn’t just write about the bad things. Write about the good things, too. It will improve your credibility if you compliment them on their accomplishments now and then.”

Well, that’s possibly true, I conceded, and picked another mushroom button to add to my paper bag. And it made me think. She’s right. I do tend to dwell on the negatives, and even if they outnumber the positives by a sizable proportion, I should not be merely one-sided in my coverage, like the local media. I should air some of the other side, too.

So, in response to that conversation, here below, for the sake of my credibility and in the name of fairness and objectivity, is the complete and comprehensive list of all of Collingwood Council’s accomplishments to date since they took office, more than a year-and-a-half ago.

And to be fair, while this conversation took place several days ago, it took me some time to go back through the records of the past 18 months, to re-read the agendas and minutes of meetings, and the media reports in order to collate everything and be sure I hadn’t missed anything. I had to create two piles: one for those things I felt were negative to the greater good, and those that were, on fair assessment, good for the community. Sure, the former was larger, but the latter was not empty, once I applied some standards of fair and objective judgement.

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Alger Hiss, Richard Nixon and Collingwood

Nixon calls for new HUAC probe of HissRemember the case of Alger Hiss? I didn’t think so. It was before your time. Mine too. But let me jog your memory, just in case you’re older than I am. Or perhaps just well read in recent history.

Hiss was a US government employee, a diplomat at the centre of a House Un-American Advisory Committee (HUAC) investigation in 1950. He was accused of being a Soviet spy and eventually sent to jail (coincidentally on the same day George Orwell died…). Ring a bell? How about the Pumpkin Papers?

Remember HUAC? You know, the committee investigating Communism in America, the one that brought Senator Joe McCarthy to prominence and eventually proved his undoing. How about the Red Scare of the late 1940s and 1950s? The Cold War? Anything coming back to you, yet? No? You’re probably too young.

Well, so am I. For the Hiss case, that is. Not for the Red Scare, the Cold War, Nixon and the decades of US-vs-USSR ideological squabbles that almost led us to WWIII. That all happened in my time and I remember the news, the stories, the broadcasts,the air raid drills. But the HUAC hearings about Hiss were just before me.

Still, I know something about them, about Hiss, Nixon and the whole HUAC thing from my ongoing reading and studies. The story came up last night as I read another chapter in Anthony Summers’ biography of Richard Nixon, The Arrogance of Power. A good book, by the way, if you are interested in the ‘Machiavellian’ politics of Nixon.

Hiss and HUAC collectively launched the career of the then-neophyte politician, Richard Nixon, newly elected to Congress. It was a milestone for him. Hiss was highly respected and well-placed, with no evidence to convict him. HUAC’s investigation had stalled and the committee was about to throw in the towel when Nixon was appointed to it. Nixon proved a bulldog who, using inside information from other sources, possibly even faked evidence, turned the case around and got Hiss convicted. And he used compliant media to make his case and get coverage.

From an unknown newcomer to the political battlefield, Richard Nixon would leverage his profile as an unrelenting, staunch anti-Communist into the Senate, the vice presidency and eventually, after many false starts, to the presidency. Any lights going on now?

Probably not. Hiss is long forgotten by the public. He died in 1996, a few days after his 92nd birthday, protesting his innocence to the end. Nixon himself died earlier, in 1994, still claiming Hiss was guilty until the end. The Soviet Union itself collapsed in 1991 and despite a lot of its secret archives being opened for Western researchers, the evidence for or against Hiss remains controversial, contradictory and inconclusive. Even today it’s hard to say for certain if he was a spy or someone’s patsy.

What is conclusive is that Nixon’s obsessive pursuit of Hiss and his manipulations in the background gave him headlines and for a short while star status. It was also the time when Nixon’s political persona was being cast in concrete and his ambitious machinations to climb the political ladder really leapt into high gear.

For a glimpse into the politics of post-war America, the rivalry between superpowers, and a picture into both Nixon’s and the Republican mindset, you should read the Hiss story. It’s fascinating stuff.

But of course that’s not why I brought you here, dear reader, down this meandering path of what must seem like lessons in ancient history spiced by the ramblings of an old curmudgeon. What I wanted to give you was a recap of what Summers writes in his conclusion to the chapter. Why? Not because of Hiss, Nixon or any Cold War story, but because I think you will recognize the local relevance. Read on…

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The definition of evil

EvilI try to choose my words carefully. Words have power, words can create emotions, words linger and stick with us. Words matter. Words can be tools of great precision and effect. So when I hear or read them being abused, misused or simply inappropriately chosen, my hackles rise. I want to make corrections. I want to insert my idea of the better choice into the sentence. My Facebook followers know how I react (and react too often…) to misplaced apostrophes, misspellings and improper verb tense.

It’s the aging editor in me, I suppose, plus my passionate love of writing and of language. I grant that my skills in writing and editing are rustier than in my halcyon days, but my inner editor still raises its head from time to time, demanding recognition. So I try as best I can these days to choose my own words in part to avoid hearing that shrill voice.

I don’t, for example, swear casually very often. Not from some prurient reaction to “bad” words, but simply that swearing has potent emotional impact and if you use it casually, it loses its power. People cannot recognize whether you’re angry or happy if you toss frequent invective into your everyday word salad. Swear only when you want to express very strong emotion and it’s very effective. Swear constantly and you simply show bad language skills.

I also don’t use the word evil casually. Far too many people use it when they mean inconvenient, annoying, abrasive or controversial. Sometimes it’s something accidental or unintentional they label evil. That’s just hyperbole, part of the social media trend use superlatives to grab attention.

I’ve heard it used in relation to natural disasters like tornadoes and floods, but while the results may be tragic and appalling, weather is neutral; neither good nor bad. I want a more precise use of the word.

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Power, naked ambition, and corruption

Collingwood sinking...No matter how many times you watch the film, Titanic, the ending is always the same: the ship hits the iceberg. Sort of like watching Collingwood Council these days. They just keep hitting the iceberg. And hitting it and hitting it and hitting it.

But unlike the Titanic’s crew, our feckless crew is doing it deliberately. Their goal is to sink the ship. And they’re doing a bang-up job. Literally. Of course, they don’t plan to go down with the ship themselves: that’s the fate left to our town institutions and facilities. They’re just doing the steering. Into the iceberg.

Although the epithet says power corrupts, I think the corruption had set in among them long before the Block came to power. But their naked ambition, their arrogant disregard for the greater good, have never been so blatant as found in the agenda for next Monday.

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Yellow Journalism

Yellow journalismHere’s an interesting approach to developing good relations with your print media advertisers: take their money, publish their full-colour advertisement, then challenge their content, their integrity and their claims in a story that doesn’t present all the facts.

Then wonder why your other advertisers may be nervous about this tactic… and wonder why print media is in trouble.

That’s just what the Collingwood Connection did recently. They accepted and ran an ad last week from Collus/Powerstream – an innocuous, non-political, full-colour ad that modestly promoted the utility and its partnership with the town – then challenged it in an piece this week (the original, online piece was later updated, as I understand it, after complaints were made to the writer).

Not surprising if the folks at the utility are seriously pissed off at the Connection and feel betrayed, either. (update: I’ve been informed that the ad ran twice and wasn’t cancelled and ran twice… but I didn’t see it in the paper where the story ran…)

As Wikipedia tells us, yellow journalism is…

…a type of journalism that presents little or no legitimate well-researched news and instead uses eye-catching headlines to sell more newspapers. Techniques may include exaggerations of news events, scandal-mongering, or sensationalism. By extension, the term yellow journalism is used today as a pejorative to decry any journalism that treats news in an unprofessional or unethical fashion.

Is it ethical or professional not to ask the basic questions reporters are taught to ask: who, what, where, when and why? Or to rely on unnamed sources? Those practices certainly look like yellow journalism to me.

Now, anyone who has followed local politics is aware of this council’s unrelenting attacks on our utility services and their staff. And you’re probably aware that the utility’s side of the story has never been covered in any local media, even though pretty much everyone in town is talking about it.

Local media seem content to look the other way and pretend it’s not happening. Investigative journalism? Not welcome here…

You also know how council broke the water service away from the electrical, and what a miserable dog’s breakfast that situation is now. The 150-year old mutual service relationship was torn asunder, and in almost two years the town has failed to craft a new one, although it should have taken an hour at most… but this council never intended to renew the agreement.

The experienced, respected professionals on the water utility commission were tossed overboard and replaced by a group of ideologically-motivated, inexperienced and inept councillors and pet staff. After, of course, deciding to so so without public input at a meeting behind closed doors.

And yes, they refer to themselves as “Our Group.” I, personally, prefer the term “Politburo” since it better captures that Stalinesque odour about them, but let’s use their own appellation for this post.

Since then, staff morale in water has plummeted. I’m told the utility is in chaos, the unions are squabbling, everyone is complaining, resumes have been sent out by the dozen, and no one is happy. Except for “Our Group,” of course. Another story whitewashed in the media.

Having basically destroyed one utility, “Our Group” has actively and aggressively pursued doing similar destruction to our electrical utility.

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The 50% Solution

Wings'n beerImagine you want to go out for dinner with a friend. Get some wings and beer. You like mild dry rub wings, and a nice, crisp lager. Your friend likes sticky and spicy, with a dark stout. The restaurant will bring out the food and drinks split according to your wishes. And your bill.

That means whoever pays for the meal gets to decide what you both get on the table.

You can’t afford to pay for the whole meal yourself, and you don’t want your friend to pay for it because you don’t want to share a basket of hot and sticky wings and a jug of Guinness. You want your own meal: you want half the food and half the beer, the kind you like. So you know you can’t pay less than 50%, otherwise you’ll give up control of the meal.

And if you pay more, you’ll end up with more than you need and your friend will feel unsatisfied. So you ask your friend what percentage of the bill they want pay before you order.

Your friend feels the same way. Your friend wants a fair share, a full meal, and doesn’t want anything less, and certainly doesn’t want to pay for your food, either. So your friend offers to pay half the costs. Fifty percent. Split right down the middle. That way you both get the wings and beer you want, no fighting. Both walk away from the table happy.

That’s the logic Collingwood used when it decided to sell half of its power utility, Collus, to Powerstream. Sure, the process was a little more complicated than that, but it still boils down to the same thing.

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The Leadership Crisis

The Leadership CrisisIn his latest book, The Leadership Crisis, Gord Hume defines seven characteristics – the Seven Cs – of great political leadership*. See how many you can recognize as attributes within our own council:

  1. Competencies, including people, organizational, business and strategic.
  2. Character, and its traits, values and virtues; integrity.
  3. Commitment, including aspiration, engagement, perseverance and sacrifice.
  4. Charisma, that unquantifiable attribute that political leaders either have or don’t.
  5. Communication, through effective messaging that inspires, informs and influences.
  6. Context, an understanding of what’s going on around them.
  7. Culture, and how to develop, create, change and advance that culture

I think you can see for yourself that these traits are notable by their absence in most of our council. Just take any one of the seven – say, communications. How can a council that conducts so much of its business behind closed doors communicate well, if at all? And how does it communicate? Only through poorly-designed, improperly formatted ads in a newspaper no one reads and via a dull “newsletter” riddled with mistakes but no news.

Culture? There’s more culture in a cup of yogurt than in all of council. Competencies? How can a group that refuses to learn from its peers and hand over control of policy making to staff be competent?

One can, of course, learn and grow on the job, assuming one breaks out of the ideological shell that cocoons them. Which, in 18 months in office, still hasn’t happened. But, like winning the lottery or being struck by a meteorite, there’s still a chance for it to happen. A very slim chance, but we must be optimistic, despite the odds.

There are many books on leadership on the shelves these days. What makes Hume’s book different is the context of leadership within Canadian municipal politics.** You can read an excerpt of the book here. As Hume writes on his website:

Ego, ambition, fear, doubt, passion. Politicians may have a fervent belief in the rightness of their position or a visceral dislike for another person, party or platform, but these should always be tempered by the need to inspire collective action to move any agenda forward.

Hume’s books are among the most thought-provoking, engaging books I’ve ever read on municipal/local politics. It’s sad to note that perhaps only one or two (at most) on our own council will read this book. It is another important publication on municipal governance they will actively ignore. This council already stopped subscribing to the Municipal World magazine because they already know everything – despite most of them being new to the position – and doesn’t want their preconceived views polluted by advice from peers or experts. So exhorting them to read it will fall on mostly deaf ears (I have hope for two of the nine…).

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The CAO’s expenses

Expense accountsEarlier this year, I filed a Freedom of Information (FOI) Act request to see the expense records of Collingwood’s Interim CAO for 2015 and 2016 to the end of March. You can read these records by clicking on the links above.

Let me start by saying a few things: first, the interim CAO is paid $225,000 a year – roughly $50,000-$75,000 more than his peers in similar and local municipalities – PLUS, as I understand it, he gets a car allowance paid by taxpayers. This council has twice extended his contract, after secretive backroom discussion among themselves.

Second, the town pays mileage of $0.55/km based on the cost of operating a vehicle: its wear and tear, not simply fuel costs. So when someone claims the full $0.55/km for travel using a vehicle already paid for by the taxpayers through a car allowance, is that double-dipping?

I question both the reason for some of these claims, and the ethics of others. I also question why our council refuses to assume its legislated responsibility to act in an oversight role.*

Unfortunately, most of the entries in these documents are only dry monetary facts, no explanations as to why the interim CAO – who rarely leaves his corner office when in town – has to drive to Hamilton, Toronto, Waterloo or Burlington for something that might have been more efficiently and economically handled by a phone call or email. They were not trips for conferences or workshops. So what were they for?

Who or what is in Burlington that needs the top town official to visit personally and spend a day away from the office? In Hamilton? Toronto? Waterloo? Did any of our councillors go with him (It has been suggested that at least on one occasion, one did… but if so, why? And why was it not made public?)

Effective delegation is a skill top leaders have and must have to be effective in their role. Top leaders don’t spend days driving themselves to meetings a long way out of town instead of dealing with the day-to-day activities they were hired to manage. Is this the best use of time for the top executive? What happens to the rest of staff or to town business on days when he is driving to Burlington or Waterloo?

Why are these meetings more important than attending to   the business of the municipality in. town hall?  Why can’t he delegate these tasks? What issue could not have been equally handled by a subordinate? Or is there no trust in the staff’s abilities or professional ethics?

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Two conferences and a show

Windsor: Ontario Water Conference

I had the honour and the enjoyment of attending two municipal conferences last week. While no longer directly involved in politics, I am able to keep my finger in some of the political pies through my current work for an NGO. Plus, I like to remain informed and up-to-date about politics and governance, and am always looking for opportunities to increase my knowledge and understanding of pretty much any topic.

The first event was the Ontario Water Conference, in Windsor. While predominantly a technical and operations event for facility managers and operators, it also has a good political component where utility board members and politicians can learn about initiatives, developments and government updates.

I sat in on presentations over two days, learning about levels of service and risk models; improvement actions from frozen services; eco-fiscal challenges to building resilient communities; business case for a one-water approach; updates from the IESO, the MOE, MOECC, Drinking Water Advisory Council and Safe Drinking Water Branch of the MOECC. From climate change to electricity prices to algal blooms and utility board governance… I learned a lot.

The great majority of workshops were, however, technical, and well out of my depth of knowledge. It also has a large trade show where attendees can see the latest updates in water-related technologies and discuss their implementation with the vendors.

As the website tells it:

The Conference continues to be the premier drinking water event in Ontario, consistently attracting over 900 delegates from all areas of our industry: operators and owners, manufacturers and suppliers, consultants, academics and regulators. The Trade Show has more than 100 exhibitors representing the manufacturers and suppliers of products and services to the water industry. This is a great opportunity to network, and keep informed about technical, regulatory, and equipment development which affect the industry.

I would have assumed that any politician who sits on a water utility board or any public member of such board, who is dedicated to their role and cares about water would have at least made the effort to attend these sessions. After all, they are personally liable for the quality of our water and can be sued for not maintaining it.

I guess if you don’t read the Clean Water Act, this might not concern you. (Hint: it’s crucial reading for members of water utility boards like ours…)

However, there were not many politicians in sight, although I did encounter a few. While I recognized several water utility employees from Collingwood, none of its water utility board (which consists of five inexperienced, neophyte politicians) was present. You would think someone who knew nothing about the subject would be eager to learn about what they have the responsibility over, but perhaps I expect too much from them. Ignorance is bliss, they say.

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