Who sends out your water bills? Collus-PowerStream. It’s all part of the shared services agreement. Yes, that simple little agreement that for 15 productive, cooperative years linked our water and electrical utilities with mutual resources. That same agreement The Block dismantled and handed over to the interim CAO two years ago to rewrite and update. A 30-minute job that still hasn’t been completed. And never will be.
Who takes the data from the meters, calculates the charges, prints and folds the bills, inserts them into envelopes and puts them through the postage meter? Collus-PowerStream.
Who handles the automatic payments, the credit card and debit card payments, cashes the cheques and takes payment in person? Collus-PowerStream.
Who applies the payment it to your account and calculates any credit or debit? Collus-PowerStream.
Who answers the customer calls, explains the bills, makes changes of address or ownership to bills, opens new accounts, closes inactive accounts? Collus-PowerStream.
Who chases delinquent accounts and who works with customers in difficult situations? Collus-PowerStream.
Who banks the money and pays the town their share? Collus-PowerStream.
Our share of the electrical utility is about to be sold – YOUR utility – even though you never got even one chance to voice any say in the matter. It was all done in secret, connived behind closed doors with lawyers and consultants without any public discussion.
Who pays for the cost of billing and mailing once the deal is closed? YOU will. Oh dear, did the administration neglect to warn you about this?