01/17/14

Crossing the line


HuffPostThere’s a story on ipolitics that in part echoes my own thoughts about media and responsibility. Yet the author draws different conclusions than I believe I would have, were I still in the media.

It’s called “Paul Calandra and the tale of the naked senator” and it’s written by Paul Adams. Worth reading regardless of whether you agree or not.

Adams writes about the quandary many reporters and editors find themselves in: trying to define the boundary between public interest and privacy. It’s an issue that has raised its head many times in the past, but moreso this past year.

This debate must have raged (or at least I hope it raged) in the editorial offices of the Toronto Star in late 2013, when the paper decided to release a video of Mayor Ford - apparently intoxicated and raging – that clearly had nothing to do with Ford’s political office or his abilities. And, since there was no way to identify the context of of Ford’s comments, the viewer had no way to tell who he was ranting about, even if it was a real person rather than a TV show character.

The Star itself admitted:

The target of the mayor’s anger in the video is not in the room and is not known to the Star.

yet it ran the video with a lengthy story to accompany it.

To me, the Star opened a Pandora’s box. If the mayor has no private life outside his office when he is not in the public eye, then should that be true, too, for the Star’s staff? If it is fair to show a video of a private moment (surreptitiously recorded in someone’s home, not a public place), then why would it not be equally (and morally) correct to show videos of TorStar editors and reporters at their worst?

The argument is often made that elected politicians represent their office 24/7, so they have no private persona when in office, just a public face. But is that not also true of police? Of doctors? Pilots? In fact, we associate most people with their jobs and their social positions regardless of the time of day, or their location. They represent their position, their employer 24/7, even when not in the job, just like politicians. Thanks to social media, we have no clear definition of private and public lives.*

If our personal behaviour reflects on our roles and jobs no matter whether we are in our office, in private, on our Facebook page, in a restaurant or on a golf course, so it must be equally true of the media. After all, can a reporter stop being a reporter or representing the paper he/she works for  when out of the office any more than a mayor stop being a mayor? I don’t think so. That’s one reason why the Star should have been reluctant to release the video.

But the real reason is discretion. What purpose does such sleaze serve? is there a greater good in ridiculing and embarrassing the mayor over a private matter? All it does is smear the city’s reputation worldwide, make the entire city the butt of ridicule. And discredit the Star.

Adams says the parliamentary press corp has,

“A highly developed prurient interest coupled with a equally powerful culture of discretion about what should be shared with the Canadian people.”

That should be refreshing, but I doubt it’s a sentiment shared among all journalists, as the TorStar video release shows. In fact, I’d suggest that it wasn’t discretion at all, but rather partisan politics that made the media act as it did in Adam’s tale of two events.

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01/14/14

Brands, Buzz & Going Viral


Municipal WorldMy third book for Municipal World, Brands, Buzz & Going Viral, has just been published as part of the Municipal Information Series. I received my author’s copies yesterday.

I am very proud of this book; it took a lot of work to research and write. I enjoyed writing it. I hope my municipal readers find it both informative and interesting.

I am also delighted to be able to share my knowledge and experience with others in the municipal governance realm across Canada. It’s a humbling experience to be among the respected authors and experts in MW’s stable – authors whose books I have bought and read ever since I was first elected, a decade ago.

It is nice to be able to add a voice from Collingwood to their ranks, so show the rest of Canada’s municipal politicians and staff that we’re not just a pretty place to live; that we can be leaders in the areas of governance, that we can be be forerunners for ideas and knowledge.

Brands, Buzz & Going Viral is subtitled “A sourcebook of modern marketing strategies, tips and practices to promote your municipality.” Unlike my previous two books, it includes considerable material culled from printed and online sources: quotes with links and references back to them, and a healthy bibliography at the back.

BB&GV covers a wide array of related topics. While working on the book, I purchased and read dozens of books on marketing, advertising, public relations, branding, destination marketing, storytelling, communication and social media. I also went online and read thousands of articles and posts on the sites of experts, practitioners, and professional organizations. I listened to podcasts, watched slide shows and video lectures. I subscribed to email newsletters about PR and marketing.

Along the way, I learned about such topics as gamification, advocacy, cohorts and influencers, content marketing, infographics, newsjacking, viral marketing, reputation management, corporate social responsibility, crisis management, integrated marketing, rebranding, market research and persuasion. Some of which I had experience in, but I renewed my own knowledge as I researched. I hope I am able to apply my new knowledge to help formulate ideas and strategies for our town’s future marketing and economic development strategies.

The folder of PDFs printed from websites I read as resource material for the book is 2GB in size, with more than 1,100 files. (Contact me if you are interested in this source material.)

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01/9/14

To err is human. And bureaucratic.


Roosevelt quoteErrare humanum est, perseverare diabolicum, et tertium non datur. To err is human; to persevere in error is diabolical; there is no third option.

Bit of a tough love phrase, that one. Most of us know this as the later paraphrase of Alexander Pope: to err is humane, to forgive divine. Yes, he wrote “humane” because that’s how they wrote “human” in the early 18th century. And he was making a statement about critics, not about religion. But you get the drift.*

Pope’s phrase is a staple in politics. To err is human, and governments are composed of people. In his speech to the Democratic National Convention, in 1936, US President Franklin D. Roosevelt, said those words in the image above:

Governments can err, presidents do make mistakes, but the immortal Dante tells us that Divine justice weighs the sins of the cold-blooded and the sins of the warm-hearted on different scales. Better the occasional faults of a government that lives in a spirit of charity than the consistent omissions of a government frozen in the ice of its own indifference.

That’s worth repeating: Better the occasional faults of a government that lives in a spirit of charity than the consistent omissions of a government frozen in the ice of its own indifference.

Clearly others agreed, because Roosevelt was re-elected by a landslide that year. What impresses me is Roosevelt’s insistence that it is better to have a government that sometimes errs, yet cares for its constituents, than a government that doesn’t make the effort because it fears those mistakes. Or makes its decisions based on frozen ideology, rather than situational ethics, rather than looking for the greater good outside the myopic view.

Of course, we all err; we all have the benefit of hindsight that tells us what we might have done better, what we might have improved, which fork in the road would have been the better – not just the shortest or fastest – route. As Billy Wilder quipped, hindsight is always 20-20. We see the past better than the future.

In response to those armchair quarterbacks who were quick to point out the better way he might have followed, Roosevelt might have paraphrased John 8: “Let any one of you who has never made a mistake be the first to throw a stone at the decision makers.”
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01/7/14

Looking back on three years


If you attended the Mayor’s Levee, Jan. 5, you received a small brochure that listed some of this council’s accomplishments to date, as well as our collective plans and priorities for the remaining year of our term. It’s worth reiterating some of those notes.

Keeping the public informed was identified by this council as a strategic priority in our first strategic planning session at the beginning of our term. This flyer was produced by our new Communications Officer as part of that ongoing transparency and accountability. We want to let you know what we’re doing on your behalf.

Many of the things municipal government deals with don’t get reported in media. In part that’s because they are seen as procedural, internal or part of an ongoing process, or sometimes simply as unimportant. But they are all important to you, our residents and ratepayers. You should know that your council is working for you in all areas and interests, not simply those that get headlines.

A lot of our decisions are based on long-term initiatives and goals, and often the public only sees the final stages, not the lengthy process that arrived at them.

I am reproducing some of the information in the brochure below, but a full report about the strategic planning session will be coming to council in the next two weeks, with this and more material included.

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01/1/14

Collingwood: 2114


I had one of those odd dreams recently; a crazy mix of future and past, where rotary dial phones and smart phones co-existed, where past and future intersected. A retro-future dream. I was in Collingwood, an odd Collingwood, but it was still my home town: recognizable,familiar,  but also changed. Modernized in striking ways, old-fashioned in others. A calendar  told me it was 2114. It looked a bit like 1964, too. Odd how dreams do that.

Admiral CollingwoodI thought I’d share some images of that dream, of what Collingwood might be like in a century. Using a combination of arcane and highly secret technologies (as a member of a secret underground conspiracy, I have access to them…), I was able to capture some of the images for your enjoyment and enlightenment. Click on the images for a larger version of the image.

In my dream, I wandered around the town, looking at the old landmarks, and the new developments. My, how our small town had grown! It was bigger, brighter, happier.

First, I saw in the bright world of 2114, that the Admiral Collingwood development finally got completed. It combined both graceful, heritage-like style and soaring height for a breathtaking visage. The additional landscaping was a nice touch, but I wonder what the NVCA of my day would have said about the water feature that dominated part of the old lot.

HarbourThen looking towards the north end of the downtown, I saw that the waterfront development had also – finally – come to fruition and completion. It was packed with crowds of people strolling along the bay in the sun.

No more gaping holes in the ground. No more unfinished and uninviting streetscapes. No decaying hoarding trying in vain to hide the incomplete footings. No weeds. Instead there were beautiful condos, wide walking paths, beautiful landscaping, and plenty of boats in the water.

Eat your heart out, Wasaga Beach! This was the most beautiful waterfront on South Georgian Bay!

But there was more to see.

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12/31/13

Looking back on 2013


Rodin's ThinkerIt’s been quite a year, both personally and politically. The best of times, the worst of times, to paraphrase Dickens.

Looking back on 2103, it was a busy, eventful, successful, and yet often challenging year. I accomplished many things on different levels – personal and professional – and, I believe, overcame some of the challenges I faced.

A lot happened locally, too, much of which development I take pride in having been a party to. Collingwood Council has been very productive, pro-active and progressive this term; more so than any council I’ve ever participated in or reported on when in the media. It’s also been a generally cohesive, well-behaved and respectful group that has worked together for common goals and the greater good.

Most of us, anyway. Some strong bonds of friendship and cooperation have formed this term among several of us. Friendships born from mutual respect and trust.

We don’t always agree, we don’t always vote the same way, but we respect one another’s views. We discuss options, compromise and solutions without rancour or anger. We communicate, we share ideas, we argue in a friendly manner, and we are open and accepting. That’s what good government is all about.

Of course, there was also the bad: the unfounded allegations, gossip, rumour and even outright lies about council that emerged this spring. Some people only see the mote in another’s eye, not the beam in their own.

The incessant (and continuing) ad hominem attacks from local bloggers, political opponents, and, sadly a former, once-respected and admired friend, hurt and disappointed me personally, but the rest hurt the whole community.

Our community’s once-bright reputation, our image and our honour were indelibly tarnished by unjustified allegations and accusations. Every resident of Collingwood; every parent, every child, every senior was hurt by the actions of a few angry people in 2013.

How did it benefit anyone? Cui bono? as a lawyer might ask. Certainly not the town, nor its residents. How did it make our community a better, more livable, more progressive place? How did it make our future politics better? Who will want to run for council and risk ridicule and scorn, to expose him- or herself and family to such public flagellation, just for the entertainment of those who conduct the whipping?

What happened to our Canadian sense of justice and fairness? Of not judging others without proof?

Gord Hume wrote in 2011:

“Explosive internet columns, blogs, and opinion pieces that do not seem to be overly-burdened with concerns about facts or accuracy are now being added to the traditional media mix, and have further aroused this toxic brew.”
Gordon Hume: Take Back Our Cities, Municipal World

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