Tag Archives: Collingwood

Turning Positives into Negatives

curlling clubOnce upon a time, when George Czerny was the publisher, the Enterprise-Bulletin newspaper was an avid and active local promoter: the indefatigable cheerleader for the town; for its events, activities, clubs and organizations. It was the proud voice of Collingwood. Not so, today.

The paper seems to have lost that community passion. Today it comes across as bitter, ideologically-driven, full of negativity and hidden agendas.

Take a look at the EB’s story about the Curling Club renovations.

Here should be a positive story about the collaboration between the town and the Curling Club to share costs, renovate and restore one of the town’s most important heritage buildings. It should be a good news story about how private-public partnerships work well, about how the community gets behind a project for the common good and how the club members have contributed freely of their time, expertise and money to make it happen.

That’s not how the story was written.* Instead, the headline reads, “‘Procedural errors’ by staff part of what led to current situation: PRC director.” It doesn’t mention the positive and valuable contributions made by the club members, nor the hours they personally spent working there – just the dollar amounts.

That’s not how a community newspaper should approach a project like this. This should be about the people, not the bucks. Where’s the community pride that once ran like printer’s ink in the veins of the EB? Bled out, it seems.

In a staff report released on Collingwood council’s April 30 agenda it was revealed that the club is around $204,000 over-budget on the renovations.

Blaming staff for budget overruns is hardly new, but since the buck stops at the CAO’s desk – the CAO oversees all staff – one can construe this negative reporting as a thinly-disguised criticism of him and his administration. Is that the subtext the writer wants us to take away from this piece?

But it wasn’t procedural errors that caused the problem: it was unforeseen restoration costs. The reporter’s headline is erroneous. Like I said earlier, the EB doesn’t understand the process or the politics.

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Bad Designs

Bad designI’m not a graphic designer. I was not formally educated in that art. However, over the years, my jobs in editing and writing for books, newspapers, magazines and publishers have required me to learn the rudiments of layout, typography and design.

I am the first to admit my design talent is merely adequate. Despite that, I did absorb enough to be able to recognize egregiously bad design.

And this week, I found what may be the best example of the most egregiously bad design and layout I’ve ever encountered: the Town of Collingwood’s advertising section on pages D6-D8 of the Enterprise Bulletin, April 24, 2015.

Whoever assembled these ads has – incredibly, it seems – even less talent than I have in layout and design.

First, the size: the ads sprawl across two-and-three quarters pages when they could easily have fit in a page-and-a-half.  Since we taxpayers pay for those ads, this wasteful layout is costing us money. There is no excuse for this.

Second, the type: about 99 percent of the text is set in the same sans-serif typeface – Arial or Helvetica – body and headlines, making it incredibly boring and dull to look at. Couldn’t someone had clicked the font menu and selected a serif typeface just once?

Serif fonts  improve ease of reading; they have been used since Roman times. The serifs help guide the eye along the line – and the longer the line, the more they prove useful. But even if you use sans-serif for the body, it is good design to use a different typeface for the headlines. This wasn’t done: instead the pages have a monolithic sameness.

As the Creative Market site notes,

Perhaps the single most important part of graphic and web design is typography. Like color, texture, and shapes, the fonts you use tell readers you’re a serious online news magazine, a playful food blog or a vintage tea tins shop. Words are important, but the style of the words is equally essential.

So what do the fonts of the town’s ad pages tell readers? Boring, dull, unimaginative, stiff, stodgy, amateurish? All of these?

The type size, too, is unnecessarily large for body type – 12 or perhaps even 14 point. At the most, it should be 10-11 point and probably could be smaller. This oversized text is the major cause of the sprawl, too.

But the headline size has not been scaled to match the large body size, so the headlines look grotesquely small. And to compound it, the small headlines are all centred, looking orphaned amidst all that extra space.

And why are some headlines in black, some in blue, and others a mix of blue and black?

All of the body copy is justified – again adding to the boring similarity of every ad. Fully justified text like this has been proven harder to read in large blocks than ragged right text. And the full justification creates awkward gaps between words in the longer lines.

Then there’s the excess leading (the space between lines) and the embarrassingly wide distance between paragraphs (did someone hit return twice? That’s a bad habit from the typewriter era). Thick horizontal lines of whitespace mar the appearance and force the reader’s eyes to drift too far to find the next paragraph.

I won’t even begin with the issue of kerning in the headlines, except to note that there doesn’t seem to have been any effort made in that department.

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Not Getting It

ConfusedIn a recent opinion piece in the Enterprise Bulletin titled “Swayze overused by council?” EB reporter/editor Paul Brian comments,

I think the overuse of Swayze is outlandish and it is not congruent with the tough financial situation of the town.*

Like much of the EB’s increasingly vague reporting since former editor Ian Adams left, the paper’s current editorial staff doesn’t seem to understand municipal politics. The reporting on many local matters raised at the council table show a naïve ignorance of both the issues and the processes at stake. The EB’s budget reporting this year was so flawed it should have been posted as satire, not news.

The EB just doesn’t get it.

That “tough financial situation” Brian mentions allowed council to approve a $40,000 increase in Councillor Jeffrey’s expenses so she could pursue personal political goals outside of town. The EB was ominously silent on such abuses of power, and has been equally silent about council’s apparent failure to actually read the budget documents they were voting on.

And now this… the EB continues to dazedly tread deep water. Its writers struggle vainly to regain what little relevance the paper once had to the community, by pretending to know what’s going on. Well, they don’t.

One suspects this myopic editorial approach is bolstered by the ideological need to support the few council ‘friends’ of some of its writers.

Brian apparently doesn’t understand why an Integrity Commissioner was hired. It’s not for council’s use – although councillors can file complaints like anyone else – it is for the public. It is to provide a mechanism for any member of the public to question or challenge the behaviour of their elected representatives.

Is Brian suggesting the public is ‘overusing’ the IC by filing legitimate complaints? That would smack of arrogance and autocracy. The public has every right to file any number of complaints. The IC is there for them. The public perception of council is at stake.

And what price do you pay for accountability? Brian suggests there should be some sort of cap on it. What, stop investigating public complaints once the budget is used up? That’s hardly accountability. But perhaps Brian thinks that’s what council wants, since the results are embarrassing to them.

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We Need a Different Integrity Commissioner

Monday night’s council meeting again underscored why the town needs someone new in the role of integrity commissioner. Lawyer Robert Swayze presented his report about a complaint filed against councillor Deb Doherty and it was accepted by council in a recorded 6-2 vote*. But his report shared the same flaws his previous report about former Deputy Mayor Lloyd had, and kudos to the two (mayor Cooper and Coun. Lloyd) for rejecting it.

The IC’s report was presented to the public (and thus to the media) before it was presented to the council member (Doherty) about whom it had been made. The town’s bylaw 2014-042 clearly states:

The Integrity Commissioner shall not issue a report finding a violation of the Code of Conduct on the part of any member unless the member has had reasonable notice of the basis for the proposed finding and any recommended sanction and an opportunity either in person or in writing to comment on the proposed finding and any recommended sanction.

But neither the former Deputy Mayor nor Coun. Doherty were presented with the final report/findings before they went public. An IC who does not obey the rules set out for his participation is a liability and this town deserves better oversight. This is exactly why the former council rejected the first report.

By accepting the report in public before the member has had that “reasonable notice” and before that member has had “an opportunity… to comment on the proposed finding,” the majority of this council has approved breaking the bylaw. Twice, now. That is NOT accountable or open government.

The irony here is that Coun. Doherty herself brought the report against former Deputy Mayor Lloyd back to the table this term, and voted to accept it.

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Cold Camembert, Collingwood Style

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Conservative Senator Nancy Ruth made comments last week about how awful it is to eat normal airplane food as an excuse why she billed more sumptuous meals to her taxpayer-funded expense account. Cold camembert and broken crackers, she whined, were not acceptable breakfast fare for the likes of a Senator. As the NatPost quoted her:

“There are a couple of times when my assistant put in for a breakfast when I was on a plane, and they say I should have not claimed because I should have eaten that breakfast… Those breakfasts are pretty awful. If you want ice-cold Camembert with broken crackers, have it.”

Oh, how trying it is to be a Senator, having to dine on mere first-class fare at taxpayers’ expense. Her arrogance only made Canadians agonize more over how we really need to abolish or reform the patronage cesspit of our appointed Senate.

Her words also sparked a wave of Twitter and Facebook comments about the Senate’s entitlement and its ‘let-them-eat-cake’ mentality. Barbed editorials appeared in the media and social media. This comes at a time when Mike Duffy is on trial over the very issues Canadians abhor in the Senate: abuse of privilege and self-righteous entitlement.

The Globe and Mail’s Margaret Wente commented sarcastically about Ruth’s words:

It’s hell to serve your country. Just ask Senator Nancy Ruth, who often finds herself on early-morning flights, schlepping here and there to make the world a better place with nothing to sustain her but crappy airline food. “Those breakfasts are pretty awful,” she explained the other day. “… Ice-cold Camembert with broken crackers.”

But a sense of entitlement among our public officials – elected and appointed – is not limited to Ottawa. Snouts are in the trough at every level of government. Yes, even here: we have our own Senator Ruth.

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Abdicating Responsibility

IrresponsibilityCollingwood Council has, in its short time in office, abdicated much of its responsibility to the business of government and to the people of this town. Council has sloughed off the duties they were elected to shoulder with remarkable alacrity. Some of that responsibility landed on staff, who assumed control of the budget process and drive most of the initiatives that come to the table. But some of it is being passed along to un-elected residents.

It began early on when this council decided not to put a council representative on the BIA Board of Management. This way, no one can raise issues about the downtown at the council table, or regularly bring the BIA’s messages, events, issues and concerns into the public forum (where it can also reach the media). No one at the table can champion downtown issues or events. Nor can council’s agendas and initiatives be raised at BIA meetings.

Council sidelined and abandoned the BIA, arguably the town’s largest employer (collectively speaking) and the heart of the community, by refusing to have a council representative sit on its board. This is the first time in its history there has not been a council rep on the board, and as far as I am aware, the only BIA in the province that does not have council representation.

The message to the public is clear: this council doesn’t give a damn about the downtown.

Then came the decision to extend the interim CAO’s contract another year – when hiring a new CAO as had been planned last term. This could have saved the town $50,000 a year or more. This was the result of backroom discussions by some members of council long before it was brought to the public. Your tax dollars wasted, and a total lack of openness and transparency by those at the table who promised quite the opposite. But they shrugged off the responsibility to be open and transparent, too.

And then council replaced the experienced, respected CEO of Collus with the town’s interim CAO on the PUC board, and in doing so created a confrontational and highly politicized environment at the utility. Plus the interim CAO is considerably less experienced in critical water and wastewater issues than the CEO was. Council shirked its responsibility to ensure we have the best staff in critical positions.

The 100-year-old relationship with the PUC and the town that worked so well and smoothly for a century, is now toxic. One senior employee has already left for a less-confrontational work environment. The rapidly deteriorating relationship is being further exacerbated by demands to call in the promissory note given when Collus was partially purchased by Powerstream (and is currently paying a handsome dividend in interest).

Council must ensure the municipality operates smoothly and efficiently. They shirked and shrugged while staff took the lead again.

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Closed for Business, Hostile to Seniors

ClosedClosed: that’s the message Collingwood Council sent to business during its recent budget discussions. We’re making it more expensive to run a business here, and by the way, we’re hostile to seniors and low-wage earners, too.

Under the tissue-thin pretense of keeping taxes low (which they aren’t, really), council approved a staff initiative to remove the costs for maintaining hydrants from the general tax levy and add them into your water rates – where they will do the most harm.

Councillor Madigan made the motion to take the costs from the fire department’s budget – where it has traditionally been, which means it came from property taxes, and dump them on your water bill. Other councillors who had previously resisted this move were suddenly turned into nodding bobbleheads, voting as staff directed.

Only a courageous two – Lloyd  and Edwards – voted against it.

These hydrant costs represented approximately 0.5% of the existing property tax levy and would not have increased taxes because they have always been calculated into our taxes. Now it will make your water and sewage rates go up by 5.8%!

An alleged tax saving that shifts the costs onto utility bills is NOT a savings at all: it’s an expense.

For renters, this means a huge increase in their utility costs. Rental rates are controlled and kept low by provincial legislation. Utility rates, however, are not. This will make living here much less attractive, and less affordable for anyone who rents.

So the people most hurt by this move are seniors, people on fixed incomes, low-income earners and the many people who rent their home. This is a remarkably hostile blow towards a large and vulnerable percentage of our population.

And it’s a double blow against business and industry, since they pay the lion’s share of water costs. It just makes it more expensive to run a business in Collingwood and will further deter industry from relocating here. Workers and businesses get hit at the same time.

This comes at a time when businesses are already struggling and Canada’s economy is in trouble. Retail chains are closing and more are slated to close. The governor of the Bank of Canada, Stephen Poloz, recently warned that “…the first quarter of 2015 will look atrocious…”He added that Canada’s economy was unlikely to meet even the scaled-back predictions and hinted the bank could implement “extraordinary measures” – which suggests a significant increase in interest rates. He called our economic outlook “atrocious.”

Apparently most of council doesn’t care. Collingwood Council’s move just adds to existing business and industry woes. Kick ’em when they’re down.

So much for trying to attract more of them to this town. Close the business doors, I guess Council doesn’t want anyone else to come in. And maybe it wants those already here to leave by making it too expensive to operate economically. Attrition by user fees.

But here’s the kicker: there’s no indication that money moved from taxes will actually be removed from the fire department’s budget: it seems like it will be kept there and used for other purposes (maybe that new pumper truck that’s been requested the past few years?). So it looks like the money will stay on your taxes AND your water rates will go up!

So you get punched twice.  Thanks, Councillor Madigan.

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Email and Confidentiality

CouncillorA story in this week’s Connection titled “Private talk with CAO leads to Collingwood integrity commissioner complaint” sparked the following comment.

No, this is not about what strikes me as the unethical and secretive behaviour of the councillor in question and his defending that behaviour in the media as if the town’s Code of Conduct did not state at its outset that all members of council (emphasis added):

…are held to a high standard as leaders of the community and they are expected to become well informed on all aspects of municipal governance, administration, planning and operations. They are also expected to carry out their duties in a fair, impartial, transparent and professional manner.

Which it seems to me his behaviour was not any of those. Or that the code – which they all signed – also says (emphasis added):

…there are open and proper channels for decision making and approval of policy,

I do not believe having private discussions with senior staff over their employment and emailing one another to build consensus outside the public forum fits the “open and proper channels” requirement.

Or that the Code also says members will:

…conduct and convey Council business in an open and public manner so that the process, logic and rationale which was used to reach conclusions or decisions are available to the stakeholders.

Which clearly cannot be done if you hold your discussions via email or in back rooms. So far this council has not shown itself to adhere to the spirit of the Code, let alone its letter. But council’s hypocritical lack of ethics is something I’ll save for another post.

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