“mmm…buzzz…. click…. This is your friendly….buzzz…. automated calling device…click…hummmm… reminding you that….mmmm….buzzz…..click… there are only three days left to…. zzzzz…. take advantage of the Black Friday sales at…. mmmm…. buzzzz….. your…. zzzz… Collingwood…..insert box store name…. mmmm…buzzz…. click….thank you…”
Well, maybe robotic telemarketers won’t sound like the solenoid robots on Roger Ramjet, but within the decade, most telemarketers will be machines, not humans. So when they interrupt your dinner to tell you you’ve won a free cruise, shouting at them and slamming down the phone won’t hurt their feelings at all. Mmmmm….buzz…. click…
Of course, a lot of this work is already automated, but according to a recent report called Fast Forward 2030: The Future of Work and the Workplace, half of today’s current workforce will be replaced by robots or some form of automation in 2025, telemarketers being at the top of the list for outplacement by machines. Repeat: half of the current workforce.
(Now, I have to admit I was puzzled as to why CBRE, an international real estate firm, would commission such a report. But regardless of the source, the report is fascinating, if perhaps a bit Pollyanna-ish in its conclusions about this upcoming revolution in the workplace…. especially when it quietly suggests on page nine another recession is coming… )*
Reporting on the report, the New Zealand Herald noted,
…experts now believe that almost 50 per cent of occupations existing today will be completely redundant by 2025 as artificial intelligence continues to transform businesses… A 2014 report by Pew Research found 52 per cent of experts in artificial and robotics were optimistic about the future and believed there would still be enough jobs in the next few decades… The optimists envisioned “a future in which robots and digital agents do not displace more jobs than they create,” according to Aaron Smith, the report’s co-author.
Rather to the contrary, Stephen Hawking is reported in a BBC story warning that,
The development of full artificial intelligence could spell the end of the human race. “It would take off on its own, and re-design itself at an ever increasing rate.
But when it comes to telemarketers, I think I’d rather have Skynet. And Bell Canada’s customer “service” reps? Forget the robots and just replace them all with cement roadblocks… that’s what they are, after all… mmmm…. buzzzz…. click….