After a few days waiting while the site transferred, I’m back, live and active. Boy do I have a lot to say that I’ve been holding in while the admin stuff was churning away… but I won’t say it all now…
If you encounter an “internal server error” while reading my posts, refresh the page please – the port seems to have been imperfect and needs some tech tweaking to figure out why that’s happening. Sorry about that…
I got an interesting call this week from Hostpapa’s CEO, Jamie Opalchuck, after I posted my piece about moving from Hostpapa because of bad customer and technical service. He was very candid and sympathetic. I was quite impressed that the CEO himself took the time to call an irate customer.
We chatted about customer service, my particular issues, and Hostpapa’s growth (and the challenges that growth creates). It was very good. He says they are remaking their customer service and their customer relations model to focus more on the people who matter – the customers. He hopes to see a turnaround to a more customer-centric business, and asked permission to use my post as an example to his staff. It gave me some confidence for their future.
He also admitted that the problems with my site were – as I knew all along – not my fault but rather that the new server location settings had not bee properly set when the domain was migrated. I appreciated that admission.
Had we talked before I gave up in frustration, I would have chosen to stay and ride it out to see how they progressed. I actually prefer Hostpapa’s cpanel admin pages than GoDaddy’s and when my site was working, I had few (but not no) complaints.
However, by that time I had already made the commitment (and paid the money) to make the transfer. I will, however, consider moving some of my site contents over – and maybe start a new blog – to a new domain under Hostpapa, once I get organized and some of my many (many!) interior pages redone. I still have two uke reviews to add, as well. That is – depending on how Hostpapa handles my refund for prepaid hosting costs.